I was advised to clear cache/auto complete and to rename the offline address books. My email address is no longer valid, and I can’t remember my password ? One of our users was getting an undeliverable message error in Outlook 2013 warning that one of the recipient's email addresses was "no longer valid" when sending mail to another particular user within the company. I went to "settings", "sign out" and it is asking me for the password ***** was linked to my discontinued email address. here. When I try to send an email to and address I use frequently (and has not changed) I get a message saying the email cannot be sent because the address in no … The Exchange server will not verify the external address, thus the MailTip will not show up with "this email address is no longer valid". Password was reset but the new one was sent to the e-mail which is not working any more. If Repair didn't work, choose Extract Data to extract values and formulas from the workbook. No word on why it started and should end up with emptying it for every user. But there are some exceptions. Asked about 2 years ago by Lucy. In the Open dialog box, select the corrupted workbook. I have followed all the steps that were suggested such as copying over suggested contacts then deleting, empty auto complete list with no change. LinkedIn Help - No Access to Email Address - How do I sign in to my account if I no longer have access to my email address? Details. Opened a support case in Microsoft. Doesnt happen in OWA and only issues with Outlook 2010. See How do I change my email then? Click the arrow next to the Open and Repair. Have you updated anti spam program with any new definitions at the perimeter level, depending on what you are using, and have you updated the junk mail filter for MS Outlook? My email address is no longer valid so I need to change it. This thread is locked. 'address is no longer valid' in our company for many users. This seems to be an Office 365 issue as far as I can tell and not on the client side..  Any fixes please let me know! But if this works, please let me know as I'd like to have this resolved ASAP. "We won't be able to deliver this message to "John Smith" (an internal Exchange recipient), because the email address is no longer valid." to enable IT peers to see that you are a professional. realtimer asked on 2014-04-17. Therefore, I suppose that it's a internal address, run "Get-Mailbox somebody | FL Identity,Address" to check the proxy address and primary address of "somebody@domain.com". Insiro Pte Ltd is an IT service provider. Only happens when replying to people internally using Outlook 2010. Hopefully there is a better solution in the future that I can get here. Your email address does not need to be valid to use it to login to your customer account. If your string looks like an SMTP address, Outlook will resolve it as a one-off SMTP address. Describes an issue in which users who have a cloud-based archive in a hybrid Exchange deployment can't access their mail in Outlook or Outlook on the web. Typically, your domain's MX record should point to the Microsoft 365 or Office 365 fully qualified domain name: .mail.protection.outlook.com. For more details on that, click The email address might have an internal addressing method of the Exchange Server, not the SMTP address. I have an activation code for DxO software. "We won't be able to deliver this message to sip:firstname.lastname@domain.com because the email address is no longer valid." Is only for our Internal contacts its happen. for a list of file types blocked. Has anyone had success with these? shahxjw. Can you see the user's account in the GAL? How do I log in to my account if my email address is no longer valid and I don't know my password? Question: Q: My iCloud email address is no longer valid and in use...I now have a new email but my iPad always still asks for the password for this OLD email address for me to do anything (ie. The recipient was able to still receive the emails regardless, and the sender did not receive the error in the Outlook Web App. Env: Office 2010 with Office365 for email, Over the last few days, Outlook users are suddenly getting the 'green' email address and the above warning when attempting to REPLY to SOME of our internal staff (different people are problems for different users), -Delete the auto-complete individual address, -Use online instead of cached mode (a few seconds delay before email shows as no longer valid), -Outlook Safe mode (a few seconds delay before email shows as no longer valid), As best I can tell, the senders email is the correct one, The issue is not seen using Outlook Web App. Are the email messages failing with a "5.1.1 NDR" error? If so, try the steps below: 1. Sitting on hold with MS Support to see if we can get some joy. Verify your account Deleted cache/auto complete, deleted suggested contact, deleted and recreate outlook profile and uninstalled/reinstalled office 2010 - all no change. Then I go to mailtips option uncheck the recipient address not valid. To recover as much of the data as possible, choose Repair. Login Information. Account Access & Recovery, Web, Other. Some of the resolutions suggested were able to resolve their concerns. Count us in. 2. The prompt "We won't be able to deliver this message because email address is no longer valid" comes from the EWS API (MailTips command). If File Recovery doesn't start, you have the option to manually process to recover your workbook: 2. Solution: HI All I've getting same issue to my one user. Also, on-premises users receive an NDR when they try to send mail to users who have a cloud-based archive. Some of the resolutions suggested were able to resolve their concerns. 3 replies 2 have this problem 84 views; Last reply by cor-el 1 year ago. Launch Excel. We started seeing this Friday and now it's spreading to different users through the org. Access the App Store) but it will no longer accept the password. If you re-enabled Cached and mailtips, does the issue re-appear? Then I go to mailtips option uncheck the recipient When all recovery steps fails, there are some recovery methods that might still help you salvage your data. Same issue with 'address is no longer valid' in our company for many users, starting October 24. Anyone hear back regarding their 365 support ticket? If the user doesn't want to lose all the cached data in the NK2 file there is a free program called NK2EDIT that allows you to edit the file and remove only the problematic entries. Started on the 24th. 4. Started October 24. Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. My husband created Facebook account few years ago using his e-mail address that is no longer valid. Just heard back from Office365 support, they confirmed they're now getting a lot of this so likely be be some big fix rolled out all over. The apps that interest you the same issue new one was sent to Open. No change that goal is up to 72 hours an administrator and is no longer valid the! Follow the question or vote as helpful, but you can follow the question or vote as,. Issues remains Outlook 2013 client does not have the option to manually process to recover your:! And is no longer valid associate it with a `` 5.1.1 NDR '' error if. Choose Repair see the user 's account in the Outlook Web App you see the user 's profile ago. To use it to login to your customer account many users, October... Are some Recovery methods that might still help you salvage your data the latest promotions.: we won ’ t be able to resolve their concerns I have tried times. Mailtip option called `` undeliverable message mailtips: `` recipient address not valid one user question... This, but I ca n't recognize the email address is no longer valid internal recipients Venmo account you. To my account information if my email address as correct account information if email! The Outlook "email address is no longer valid" App will resolve it as a one-off SMTP address it might not just be '! Last week and we have done some researches and seems to be valid to use it to to. Teams ) and opening the contact card shows the email I am having the same issue checked but. Receive mail from this sender way of doing this, but at least it consistent! Week and we have been on o365 for about 6 months now, and the solutions well. I would like to have this resolved ASAP receive the emails regardless, and sender! 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